A video guidelines on handling complaints: a solution for the receptionists' lack of english communication skills at the alana hotel Surabaya

Author

• Murtono, Yosua Christian

Additional Author(s)

-

Publisher

Surabaya: Faculty of Letters English Department Petra Christian University, 2014

Language

English

ISBN

-

Series

Thesis No. 02012084/ING/2014

Subject(s)

• ENGLISH LANGUAGE-CONVERSATION AND PHRASE BOOKS (HOTEL)
• ENGLISH LANGUAGE-SPECIAL ENGLISH (BUSINESS COMMUNICATION)
• INTERACTIVE VIDEO

Notes

• Appendix: p. 21 - 50

. Bibliography: p. 20.

Abstract

-

Physical Dimension

Number of Page(s)

vi, 50 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02633/14	(T) ING 2084	-	Unavailable : Removed