Apology strategies used by airline officers in handling problems with passengers

Author

• Maitimu, Natalia Gabriella Y.

Additional Author(s)

-

Publisher

Surabaya: Faculty of Letters English Department Petra Christian University, 2016

Language

English

ISBN

-

Series

Thesis No. 02012146/ING/2016

Subject(s)

• SOCIOLINGUISTICS

Notes

• Appendix: p. 63-113

. Bibliography: p. 62.

Abstract

-

Physical Dimension

Number of Page(s)

x, 113 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00973/16	(T) ING 2146	Library - 8th Floor	Unavailable : Removed