Applied crisis communication and crisis management : cases and exercises

Author

• Coombs, W. Timothy

Additional Author(s)

-

Publisher

Thousand Oaks, California: Sage Publications Ltd, 2014

Language

English

ISBN

9781452217802

Series

Subject(s)

• BUSINESS COMMUNICATION
• MANAGEMENT
• CRISIS MANAGEMENT

Notes

. . Includes index (p. 239-245)

Abstract

Guides students through cases and exercises that explore crisis communication and management in action, building the necessary skills for effective crisis management.

Physical Dimension

Number of Page(s)

245 p.

Dimension

26 cm.

Other Desc.

-

Summary / Review / Table of Content

A short introduction to the case study method --
Crisis capsules --
Pampers and dry max chemical burn rumor --
Hershey, Cocoa, and child slavery/labor abuse --
Cadbury salmonella recall --
Peanut butter paste recall of 2009 --
Tetra pak, Nestle and ITX --
Nestle and greenpeace disagree over palm oil sourcing --
Carrefour, China, and the Olympic torch relay --
Sparboe farms and McDonald's part company over animal cruelty --
BP Texas city explosion --
Sigg and BPA --
West pharmaceutical services' dust explosion --
Jensen farm, listeria, and cantaloupe --
Chick-fil-a and the dangers of social issues --
The Bhopal tragedy --
Odwalla and e. coli --
Valujet flight 592 and the end of a brand --
Greenpeace pressures H&M to detox the garment industry --
Index --
About the author.

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02221/16	658.4056 Coo A	Library - 7th Floor	Available