Business process modeling, simulation, and design 2nd ed.

Author

• Laguna, Manuel

Additional Author(s)

• Marklund, Johan

Publisher

Boca Raton, FL: CRC Press, 2013

Language

English

ISBN

9781439885253

Series

Subject(s)

• BUSINESS PLANNING-TEXTBOOKS
• REENGINEERING (MANAGEMENT)-TEXTBOOKS
• INDUSTRIAL MANAGEMENT-MATHEMATICAL MODELS-TEXTBOOKS

Notes

• Appendix: p. 499-499

. Bibliography: p. 497-498 . Index: p. 501-509

Abstract

Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Editionpresents the tools to design effective business processes and the management techniques to operate them efficiently.
New to the Second Edition
• Three completely revised chapters that incorporate ExtendSim 8
• An introduction to simulation
• A chapter on business process analytics
Developed from the authors’ many years of teaching process design and simulation courses, the text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It covers a wide range of approaches, including discrete event simulation, graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, and data mining. Unlike other operations management books, this one emphasizes user-friendly simulation software as well as business processes, rather than only manufacturing processes or general operations management problems.
Taking an analytical modeling approach to process design, this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors.

Physical Dimension

Number of Page(s)

xiii, 509 p.

Dimension

26 cm.

Other Desc.

ill.

Summary / Review / Table of Content

Introduction to business process design --
Process management and process-oriented improvement programs --
Framework for business process-design projects --
Basic tools for process design --
Managing process flows --
Introduction to queuing modeling --
Introduction to simulation --
Modeling and simulating business processes with extendSim --
Input and output data analysis --
Optimizing business process performance --
Business process analytics.

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00911/17	658.40352 Lag B	Library - 7th Floor	Available