Organizational crisis communication

Author

• Frandsen, Finn

Additional Author(s)

• Johansen, Winni

Publisher

London: Sage Publications Ltd, 2017

Language

English

ISBN

9781446297063

Series

Subject(s)

• COMMUNICATION IN ORGANIZATIONS
• CRISIS MANAGEMENT

Notes

. Bibliography: p.228-245. Index: p. 246-256

Abstract

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.
This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.
It provides:
• An in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication
• A comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena
• A series of important international case studies and case examples in each chapter.
Suitable for students studying crisis communication modules on corporate communication, public relations, and management and organization studies courses.

Physical Dimension

Number of Page(s)

xxii, 256 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

PART I: KEY DIMENSIONS OF ORGANIZATIONAL CRISES, CRISIS MANAGEMENT AND CRISIS COMMUNICATION
Chapter 1: Living in a Crisis Society
Chapter 2: What Is a Crisis? Definitions and Typologies
Chapter 3: Crisis Management (I) General Perspectives: From Anticipation to Resilience
Chapter 4: Crisis Management (II): Staged Approaches - Before, During, and After Crisis
Chapter 5: Crisis Communication (I): Rhetorical and Text-oriented Approaches
Chapter 6. Crisis Communication (II): Strategic and Context-oriented Approaches
Chapter 7: Crisis Communication Across Cultures

PART II: INSIDE THE RHETORICAL ARENA
Chapter 8: The Rhetorical Arena: A New Theoretical Framework
Chapter 9: Consumers and Citizens: Emotions and Social Media
Chapter 10: News Media: Mediatization and Crisis Journalism
Chapter 11: Intermediaries: Trade Associations
Chapter 12: Managers and Employees: Inside the Organization

Epilogue: The Future of Organizational Crisis Communication: Agendas for Research, Education, and Practice

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01141/17	658.4056 Fra O	Library - 7th Floor	Available