Managerial communication : strategies and applications 6th ed.

Author

• Hynes, Geraldine E.

Additional Author(s)

-

Publisher

Los Angeles: Sage Publications Ltd, 2016

Language

English

ISBN

9781483358550

Series

Subject(s)

• BUSINESSS COMMUNICATION
• COMMUNICATION IN MANAGEMENT

Notes

. Bibliography: p. 417-419. Index: p. 421-433

Abstract

A Practical, Strategic Approach to Managerial Communication
Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need in today’s workplace. This book continues to be the market leader due to its strategic approach, solid research base, comprehensive coverage, balanced examination of oral and written communication, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book’s key strengths while reflecting the realities of the contemporary workplace.

Physical Dimension

Number of Page(s)

xxii, 433 p.

Dimension

24 cm.

Other Desc.

-

Summary / Review / Table of Content

Part 1: Managing in Contemporary Organizations
Chapter 1: Communication in Contemporary Organizations
A Brief History of Managerial Communication
Factors Affecting Communication Contingencies
The Transition
Cases for Small Group Discussion Chapter 2: The Managerial Communication Process
Levels of Managerial Communication
A Strategic Approach
Feedback and Measures of Effectiveness
Critical Errors in Communication
Cases for Small Group Discussion Chapter 3: Communicating with Technology
A Framework For Using Technologically Mediated Communication
Matching Technology and the Message
A Look to the Future
The Management Challenge
Cases for Small Group Discussion
Part 2: Group Communication Strategies
Chapter 4: Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams
Strategic Considerations for Meetings
Strategic Considerations for Face-to-Face Meetings
Strategic Considerations for Virtual Meetings
Group Decision-Making Formats
Cases for Small Group Discussion Chapter 5: Making Presentations
Plan Your Presentation
Organize Your Presentation
Prepare Your Visual Aids
Deliver Your Presentation
Media Presentations
Team Presentations
Impromptu Speaking
Cases for Discussion
Part 3: Managerial Writing Strategies
Chapter 6: Contemporary Managerial Writing
Collaborative Writing
The Unique Role of Managerial Writing
Stage One: Planning
Stage Two: Composing
Stage Three: Revising
Case for Small Group Discussion: Back to School Chapter 7: Writing Routine Messages
Audience Adaptation
Strategies
Specific Types: Direct Messages
Specific Types: Indirect Messages
Letter Formats
Internal Correspondence
Cases for Small Group Discussion Chapter 8: Writing Management Reports and Proposals
The Report Writing Process
Strategic Considerations
Memo and Letter Reports
Elements of the Formal Report
Visual Aids
Cases for Small Group Discussion
Part 4: Strategies for Understanding Messages
Chapter 9: Managerial Listening
Benefits of Listening
Barriers to Listening
General Techniques for Listening
Specific Techniques for Active Listening
Specific Techniques for Interactive Listening
Listening to Informal Communication
Listening to the Total Environment
Developing a Listening Climate
Cases for Small Group Discussion Chapter 10: Nonverbal Communication
The Importance of Nonverbal Communication
The Functions of Nonverbal Cues
Movement
Spatial Messages
Personal Appearance
Voice
Applications of Nonverbal Communication Research
Nonverbal Signs of Deception
Cases for Small Group Discussion Chapter 11: Intercultural Managerial Communication
Rationale
What is Culture?
Intercultural Myths
Some of the Ways in Which We Differ
Should You Learn the Language?
Nonverbal Sensitivity
What is a Good Intercultural Communicator?
Developing Interculturally Sensitive Managers
Cases for Small Group Discussion
Part 5: Interpersonal Communication Strategies
Chapter 12: Conflict Management
Benefits of Conflict
The Relationship Between Communication and Conflict
Sources of Conflict
Strategies in Conflict Resolution
Problem Solving: The Win-Win Strategy
Conflict and Management Success
Cases for Small Group Discussion Chapter 13: Managerial Negotiation
Negotiation and Networking
Negotiation and Conflict
A Strategic Model for Negotiations
Layer 1: Culture and Climate
Layer 2: Sender, Receiver, and Purpose
Layer 3: Time, Environment, Content, and Channel
Layer 4: Core Strategies
Cases for Small Group Discussion Chapter 14: Conducting Interviews
Barriers to Effective Interviews
Questions that Lead to Effective Interviews
Employment Interviews
Performance Review Interviews
Networking
Cases for Small Group Discussion

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01880/17	658.45 Hyn M	Library - 7th Floor	Available