Delivering happiness : a path to profits, passion, and purpose

Author

• Hsieh, Tony

Additional Author(s)

-

Publisher

New York: Grand Central Publishing, 2010

Language

English

ISBN

9781455508907

Series

Subject(s)

• LEADERSHIP
• SUCCESS IN BUSINESS

Notes

• Appendix: p. 277-278

. . Index: p. 279-289

Abstract

• Pay brand-new employees $2,000 to quit
• Make customer service the responsibility of the entire company-not just a department
• Focus on company culture as the no.1 priority
• Apply research from the science of happiness to running a business
• Help employees grow-both personally and professionally
• Seek to change the world
• Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

Physical Dimension

Number of Page(s)

xiii, 289 p.

Dimension

17 cm.

Other Desc.

-

Summary / Review / Table of Content

Introduction : Finding my way --
I. Profits : In search of profits --
You win some, you lose some --
Diversify --
II. Profits and passion : Concentrate your position --
Platform for growth: brand, culture, pipeline --
III. Profits, passion, and purpose : Taking it to the next level --
End game.

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02680/17	658.409 Hsi D	Library - 7th Floor	Available