Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh customer experience terhadap customer loyalty melalui emotional brand attachment dan customer trust pada klinik kecantikan di Surabaya
Author
Sari, Endah Kartika
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2019
Language
Indonesian
ISBN
-
Series
Tesis No. 03020218/MM/2019
Subject(s)
CONSUMER BEHAVIOR
CONSUMERS--RESEARCH
CUSTOMER LOYALTY
Notes
Appendix: p. 75-107
. Bibliography: p. 70-74.
Abstract
-
Physical Dimension
Number of Page(s)
XIII, 107 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00883/19
MM 03-0218 P
Library - 8th Floor
Available
Similar Collection
by author or subject
Persepsi pengguna lahan parkir di pusat perbelanjaan di Surabaya (studi kasus di Surabaya Plaza dan Tunjungan Plaza)
Pengaruh word of mouth pada keputusan pembelian konsumen restoran Jepang all you can eat di Surabaya
Analisa persepsi konsumen pengguna mobil suzuki katana di Surabaya
Pengaruh social electronic word of mouth terhadap minat menginap di hotel bintang di Indonesia melalui brand attitude
Review member "Female Daily" terhadap profil produk "The Body Shop" dan kaitannya terhadap niat membeli konsumen
Analisa service quality, food quality, dan price terhadap behavioral intention dengan customer satisfaction sebagai variabel intervening konsumen Dream of Kahyangan Art Resto Surabaya
Persepsi pengunjung atas daya tarik shopping center di Surabaya dengan menggunakan instrumen scattr (shopping center atractiveness)
Analisa pengaruh faktor satisfaction, perceived quality, perceived value, dan trust terhadap loyalitas pelanggan hotel bintang lima di Surabaya