Balanced scorecard step-by-step : maximizing performance and maintaining results 2nd ed.

Author

• Niven, Paul R

Additional Author(s)

-

Publisher

Hoboken, New Jersey: John Wiley & Sons Ltd, 2006

Language

English

ISBN

9781119205081

Series

Subject(s)

• BUSINESS & ECONOMICS TOTAL QUALITY MANAGEMENT
• BUSINESS & ECONOMICS--QUALITY CONTROL.
• ORGANIZATIONAL EFFECTIVENESS MEASUREMENT
• PERFORMANCE-MEASUREMENT

Notes

• Includes bibliographical references and index

. .

Abstract

As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization.

Physical Dimension

Number of Page(s)

1 online resource (xvii, 318 pages)

Dimension

-

Other Desc.

ill.

Summary / Review / Table of Content

Preface.
Acknowledgments.
Chapter 1. Performance Measurement and the Need for a balanced Scorecard.
Chapter 2. Getting Started.
Chapter 3. Mission, Values, Vision, and Strategy.
Chapter 4. Strategy Maps.
Chapter 5. Creating Performance Measures.
Chapter 6. Setting Targets and Prioritizing Initiatives.
Chapter 7. Cascading the Balanced Scorecard to Build Organizational Alignment.
Chapter 8. Using the Balanced Scorecard to Strategically Allocate resources.
Chapter 9. Additional Balanced Scorecard linkages: Compensation and Corporate Governance.
Chapter 10. Reporting Balanced Scorecard Results.
Chapter 11. Maintaining the Balanced Scorecard.
Chapter 12. Concluding Thoughts on Balanced Scorecard Success.
Index.

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01699/19	658.4013 Niv B	Online !	Available