Business process management and the balanced scorecard : using processes as strategic drivers

Author

• Smith, Ralph F.,

Additional Author(s)

-

Publisher

Hoboken, New Jersey: John Wiley & Sons (Asia) Pte.Ltd, 2007

Language

English

ISBN

9781119196921

Series

Subject(s)

• BENCHMARKING (MANAGEMENT)
• BUSINESS & ECONOMICS--PRODUCTION & OPERATIONS MANAGEMENT
• PERFORMANCE MANAGEMENT
• STRATEGIC PLANNING
• TECHNOLOGY & ENGINEERING INDUSTRIAL ENGINEERING
• TECHNOLOGY--&--ENGINEERING--INDUSTRIAL--TECHNOLOGY
• WORKFLOW-MANAGEMENT

Notes

• Includes index

. .

Abstract

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

Physical Dimension

Number of Page(s)

1 online resource (x, 227 pages)

Dimension

-

Other Desc.

ill.

Summary / Review / Table of Content

Front Matter (Pages: i-x)
CHAPTER 1 A World of Change (Pages: 1-12)
CHAPTER 2 How Process Can Drive Strategy (Pages: 13-25)
CHAPTER 3 The Strategic Process (Pages: 26-126)
CHAPTER 4 Strategy Maps (Pages: 127-165)
CHAPTER 5 Balanced Scorecard and Strategic Initiatives (Pages: 166-218)
CHAPTER 6 Conclusions (Pages: 219-220)
Index (Pages: 221-227)

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01702/19	658.51 Smi B	Online !	Available