Difficult conversations : craft a clear message, manage emotions, focus on a solution
Author
Additional Author(s)
-
Publisher
Boston: Harvard business School Publishing, 2016
Language
English
ISBN
9781633690783
Series
Subject(s)
BUSINESS COMMUNICATION
INTERPERSONAL COMMUNICATION
Notes
. Bibliography: p.101-104. Index : p. 105-110
Abstract
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:
Uncovering the root cause of friction
Maintaining a positive mind-set
Untangling the problem together
Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.~back cover
