Services marketing : people technology strategy 8th ed
Author
Wirtz, Jochen
Additional Author(s)
Lovelock, Christopher
Publisher
Singapore: World Scientific, 2016
Language
English
ISBN
9781944659011
Series
Subject(s)
MARKETING-MANAGEMENT
CUSTOMER SERVICES--MARKETING
PROFESSIONS--MARKETING
SERVICE INDUSTRIES--MARKETING
Notes
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Abstract
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.
This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
Supplementary Material Resources
Resources are also available to instructors who adopt this textbook for their courses. These include: Instructor's Manual and Case Teaching Notes; Powerpoint Desks ; Test Bank; Online Case Studies; Teaching Notes & Slides;
Readership: Primary market — University students taking the Services Marketing course, generally compulsory for Business and Marketing students, as well as MBA and EMBA students; Secondary market — marketing professionals and practitioners. ~back cover
