Examining the role of well-being in the marketing discipline

Author

Additional Author(s)

• Perrewé, Pamela L.
• Harms, Peter D.

Publisher

Bingley, UK: Emerald Group Publishing Limited, 2019

Language

English

ISBN

9781789739459

Series

Research in occupational stress and well being, Vol. 17

Subject(s)

• JOB STRESS
• QUALITY OF WORK LIFE
• WELL-BEING

Notes

• Emerald Busines Management and Economics Ebooks 2019
• Includes index

. .

Abstract

Volume 17 of Research in Occupational Stress and Well Beingis focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing; sales; customers.

Physical Dimension

Number of Page(s)

1 online resource (xvii, 165 p.)

Dimension

-

Other Desc.

-

Summary / Review / Table of Content

Prelims
Chapter 1: Selling to All Involved: A Contingent Model Linking Internal Selling Behavior to Salesperson Role Stress and Sales Performance
Chapter 2: Stress and Well-Being at the Consumer–Employee Interface
Chapter 3: Occupational Stress and Well-Being of Persuasion Agents
Chapter 4: Leading the Service-Profit Chain: How Leaders’ Behaviors Can Affect Customer Experience
Chapter 5: A Meta-Analysis on Positive Psychology Correlates of Sales Performance
Chapter 6: Customer Service Stress: A Meta-Analysis of Customer Mistreatment
Chapter 7: Stress Tolerance Considerations for Sales Personnel
Index

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00310/20	158.7 Exa	Online !	Available