Operations management in the hospitality industry

Author

Additional Author(s)

• Szende, Peter
• Dalton, Alec N.
• Yoo, Michelle (Myongjee)

Publisher

Bingley, U.K: Emerald Group Publishing Limited, 2021

Language

English

ISBN

9781838675431

Series

Subject(s)

• HOSPITALITY INDUSTRY--MANAGEMENT

Notes

• Includes bibliographical references

. .

Abstract

From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory text provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization. This book spans a breadth of topics critical to today's operations leaders. Each topic surveys key theories, frameworks, and industry examples, with additional depth achieved through engaging learning features. Uniquely, the book is set out in standalone chapters that can be digested individually or together; allowing flexibility for instructors and readers seeking to learn specific subject matter. Whether a student preparing for their career, or a professional seeking tools, readers will gain valuable knowledge from operations management in the hospitality industry.

Physical Dimension

Number of Page(s)

1 online resource (360 p.)

Dimension

-

Other Desc.

-

Summary / Review / Table of Content

chapter 1. Understanding service operations strategy / Alec N. Dalton and Michelle (Myongjee) Yoo --
chapter 2. Designing service experiences / Peter Szende and Alec N. Dalton --
chapter 3. Designing service environments / Vanja Bogicevic and Hyeyoon Choi --
chapter 4. Forecasting demand / Michelle (Myongjee) Yoo and Sybil Yang --
chapter 5. Inventory control / Miguel Bendrao Baltazar and Yuan Li --
chapter 6. Managing supply chains / John Bancroft and Di Li --
chapter 7. Organizing staff / Suzanne Markham Bagnera and Peter Szende --
chapter 8. Managing capacity and waits / Alec N. Dalton and Andrew M. Daw --
chapter 9. Measuring quality / Michelle (Myongjee) Yoo and Alec N. Dalton --
chapter 10. Improving effectiveness and efficiency / Susan L. Hyde and Paul J. Bagdan

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01203/21	647.94068 Ope	Online !	Available