Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Hug your haters : how to embrace complaints and keep your customers

Author
  • Baer, Jay
Additional Author(s)
-
Publisher
New York: Portfolio/Penguin, 2016
Language
English
ISBN
9781101980676
Series
Subject(s)
  • CONSUMER COMPLAINTS
  • CUSTOMER RELATIONS
  • MARKETING
Notes
. Bibliography: p. 185-207. Index: p. 209-219
Abstract
-
Physical Dimension
Number of Page(s)
xvi, 222 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01414/21658.812 Bae HLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Relationship marketing
Analisa segmentation, targeting, positioning pada handphone Nexian Tap
Stephan Schiffman's 101 sucessful sales strategies
Srategi periklanan dengan penggunaan tema sosial dan allegori abad pertengahan serta pengaruhnya terhadap ingatan konsumen
Strategi pemasaran pada PT. Lombok Gandaria Cabang Surabaya
ERP in distribution
Marketing
Analisa pengaruh service quality, food quality dan perceived value terhadap customer loyalty konsumen restaurant Boncafe Manyar Kertoarjo Surabaya dengan customer satisfaction sebagai variable intervening