Telephoning in English 3rd ed

Author

• Naterop, B. Jean

Additional Author(s)

• Revell, Rod

Publisher

Cambridge: Cambridge University Press, 2004

Language

English

ISBN

0521539110

Series

Professional english

Subject(s)

• ENGLISH LANGUAGE-BUSINESS ENGLISH
• ENGLISH LANGUAGE-SPOKEN ENGLISH
• ENGLISH LANGUAGE-SPECIAL ENGLISH (TELEPHONING)

Notes

• Cassette

. .

Abstract

Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.

Physical Dimension

Number of Page(s)

viii, 128 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

Unit 1: How can I help you?: Unit 2: Hold the line, please? Unit 3: Getting a quote: Unit 4: Placing an order: Unit 5: Bookings and arrangements: Unit 6: A change of plan: Unit 7 What's the problem?: Unit 8 Handling complaints. Key and tapescripts.

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01960/05	- 428.01 Nat T	Library - 7th Floor	Available
2.	01656/05	S - 428.01 Nat T	Library - 5th Floor / 1smt	Available