Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Delivering quality guest service
Author
Additional Author(s)
Wilks, Bob
Kammerer, Eric
Publisher
Michigan: Educational Institute American Hotel & Motel Association, 1993
Language
English
ISBN
-
Series
Subject(s)
HOSPITALITY INDUSTRY-MANAGEMENT
QUALITY CONTROL
Notes
Videocassette
. .
Abstract
-
Physical Dimension
Number of Page(s)
1 VCD
Dimension
4,75 inch
Other Desc.
[21 min.] : col.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00972/06
VCD 647.940684 Del
Library - 5th Floor/ AV
Available
Similar Collection
by author or subject
Pengukuran sasaran mutu di PT Mulcindo
Perbaikan sistem dokumentasi dan penyusunan supplier quality manual di PT FSCM Manufacturing Indonesia
Penerapan total quality management terhadap customer satisfaction indeks di PT Telekomunikasi Indonesia unit customer service area 5 Jawa Timur
Upaya peningkatan kualitas a keramik murano pada PT. Y dengan filosofi six sigma
LKP: PT Inkor Bola Pacific Jln. Raya Surabaya-Malang, Ngadimulyo, Sukorejo, Pasuruan
Perancangan peningkatan kualitas layanan Radio Pesona Bali FM
Perbaikan mutu proses pengisian air ke dalam botol di PT Tirtamas Megah
Process improvement using mtm-uas analysis at switch assembly line in schneider electric Indonesia Ltd.