The nordstrom way to customer service excellence : a handbook for implementing great service in your organization

Author

• Spector, Robert

Additional Author(s)

• McCarthy, Patrick

Publisher

Hoboken, NJ: John Wiley & Sons, Inc , 2005

Language

English

ISBN

0471702862

Series

-

Subject(s)

• NORDSTROM (FIRM)-MANAGEMENT
• CUSTOMER RELATIONS-HANDBOOKS, MANUALS, ETC.

Notes

• Appendix: p. 253 - 262

Bibliography. Index: p. 265 - 270

Abstract

-

Physical Dimension

Number of Page(s)

xviii, 270 p.

Dimension

23 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02854/06	(R) - 658.812 Spe N	Library - 6th Floor	Available