Customer service intelligence : perspectives for human resources and training

Author

• Wagen, Lynn Van Der

Additional Author(s)

-

Publisher

Amsterdam: Elsevier , 2008

Language

English

ISBN

9780750681902

Series

-

Subject(s)

• EMPLOYEES-TRAINING OF
• CUSTOMER SERVICES-TRAINING OF
• BUSINESS EDUCATION (INTERNSHIP)

Notes

• Appendix: p. 165 - 184

Bibliography. Index: p. 185 - 187

Abstract

-

Physical Dimension

Number of Page(s)

xx, 187 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01411/08	658.3124 Wag C	Library - 7th Floor	Available