A Guide to service desk concepts 3rd ed.

Author

• Knapp, Donna

Additional Author(s)

-

Publisher

Boston, Massachusetts: Course Technology, Cengange learning, 2010

Language

English

ISBN

9780324785067

Series

-

Subject(s)

• INFORMATION TECHNOLOGY-MANAGEMENT
• CUSTOMER SERVICE-MANAGEMENT

Notes

• Appendix: p. 370 - 375
• Glossary: p. 376 - 389

Index: p. 390 - 396

Abstract

-

Physical Dimension

Number of Page(s)

xix, 396 p.

Dimension

23 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00852/11	658.812 Kna G	Library - 7th Floor	Available