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A Guide to service desk concepts 3rd ed.

Author
  • Knapp, Donna
Additional Author(s)
-
Publisher
Boston, Massachusetts: Course Technology, Cengange learning, 2010
Language
English
ISBN
9780324785067
Series
-
Subject(s)
  • INFORMATION TECHNOLOGY-MANAGEMENT
  • CUSTOMER SERVICE-MANAGEMENT
Notes
  • Appendix: p. 370 - 375
  • Glossary: p. 376 - 389
Index: p. 390 - 396
Abstract
-
Physical Dimension
Number of Page(s)
xix, 396 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00852/11658.812 Kna GLibrary - 7th FloorAvailable

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