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Analisis hubungan complaint, sikap pelanggan dan persepsi pelanggan terhadap peningkatan kinerja karyawan di Hotel Mercure Grand Mirama Surabaya

Author
  • Shantika, Tika
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010218/MAN/2011
Subject(s)
  • HOTELS-PERSONNEL MANAGEMENT
  • HOTEL MANAGEMENT
Notes
  • Appendix : p. 61 - 93
Bibliography : p. 59 - 60
Abstract
-
Physical Dimension
Number of Page(s)
xxx, 93 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02927/11(T) 647.940683 Sha A-Unavailable : Removed

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