Analisis hubungan complaint, sikap pelanggan dan persepsi pelanggan terhadap peningkatan kinerja karyawan di Hotel Mercure Grand Mirama Surabaya

Author

• Shantika, Tika

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010218/MAN/2011

Subject(s)

• HOTELS-PERSONNEL MANAGEMENT
• HOTEL MANAGEMENT

Notes

• Appendix : p. 61 - 93

Bibliography : p. 59 - 60

Abstract

-

Physical Dimension

Number of Page(s)

xxx, 93 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02927/11	(T) 647.940683 Sha A	-	Unavailable : Removed