Analisa customer expectation dan customer perception berdasarkan retail mix dan pengaruhnya terhadap pembentukan customer satisfaction di Ranch Market Galaxy Mall Surabaya

Author

• Gani, Cyntia Angellina

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2011

Language

Indonesian

ISBN

-

Series

Skripsi No. 35010107/MAN/2011

Subject(s)

• CONSUMER SATISFACTION
• MARKETING-MANAGEMENT
• RETAIL TRADE-MANAGEMENT

Notes

• Appendix : p. 147 - 206

Bibliography : p. 141 - 146

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 206 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00266/12	(T) 658.8 Gan A	-	Unavailable : Removed