Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

The Analysis of apology strategies used by the customer service officers of Mandiri Bank and Mega Bank in Surabaya

Author
  • Handayani, Dewi
Additional Author(s)
-
Publisher
Surabaya: Faculty of Letters English Department Petra Christian University, 2013
Language
English
ISBN
-
Series
Thesis No. 02012042/ING/2013
Subject(s)
  • SOCIOLINGUISTICS
Notes
  • Appendix : p. 50 - 86
. Bibliography : p.49.
Abstract
-
Physical Dimension
Number of Page(s)
x, 86 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00985/13(T) 306.44 Han A-Unavailable : Removed

Similar Collection

by author or subject
Language form and function in socializing used by the students of the English Department Petra Christian University
Classroom discourse analysis
The politeness strategies used by sebastian in the film cruel intentions
Loan words used by the participants in Dialog Siang-Televisi Republik Indonesia (TVRI)
Impoliteness in interaction
Meaning, discourse and society
A study of apology strategies used by some male and female travel agents in Surabaya
Code mixing among students of Faculty of Letters at Petra Christian University