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The Analysis of apology strategies used by the customer service officers of Mandiri Bank and Mega Bank in Surabaya

Author
  • Handayani, Dewi
Additional Author(s)
-
Publisher
Surabaya: Faculty of Letters English Department Petra Christian University, 2013
Language
English
ISBN
-
Series
Thesis No. 02012042/ING/2013
Subject(s)
  • SOCIOLINGUISTICS
Notes
  • Appendix : p. 50 - 86
. Bibliography : p.49.
Abstract
-
Physical Dimension
Number of Page(s)
x, 86 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00985/13(T) 306.44 Han A-Unavailable : Removed

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