Measuring customer satisfaction : survey design, use, and statistical analysis methods 2nd ed

Author

• Hayes, Bob E.

Additional Author(s)

-

Publisher

Milwaukee, Wisconsin: ASQC Quality Press, 1997

Language

English

ISBN

087389362X

Series

-

Subject(s)

• CUSTOMER SATISFACTION-STATISTICAL METHODS
• QUESIONNARIES

Notes

-

Abstract

Index: p. 267-278

Physical Dimension

Number of Page(s)

xviii, 278 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	06136/97	658.812 Hay M	-	Available