Keeping score : using the right metrics to drive world-class performance

Author

• Brown, Mark Graham

Additional Author(s)

-

Publisher

New York: Quality Resources, 1996

Language

English

ISBN

0814403271

Series

-

Subject(s)

• CUSTOMER SERVICES-EVALUATION
• INDUSTRIAL EFFICIENCY-EVALUATION
• ORGANIZATIONAL EFFECTIVENESS-EVALUATION

Notes

-

Abstract

Index: p. 195-198

Physical Dimension

Number of Page(s)

ix, 198 p.

Dimension

24 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	06142/97	658.812 Bro K	-	Available