The service advantage : how to identify and fulfill customer needs

Author

• Albrecht, Karl

Additional Author(s)

• Bradford, Lawrence J.

Publisher

Homewood, Illinois: 1990

Language

English

ISBN

1556232470

Series

-

Subject(s)

• CONSUMERS-RESEARCH
• CUSTOMER RELATIONS
• CUSTOMER SERVICE

Notes

-

Abstract

-

Physical Dimension

Number of Page(s)

ix, 239 p.

Dimension

21 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00790/99	658.812 Alb S	-	Unavailable : Lost