Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
The service advantage : how to identify and fulfill customer needs
Author
Albrecht, Karl
Additional Author(s)
Bradford, Lawrence J.
Publisher
Homewood, Illinois: 1990
Language
English
ISBN
1556232470
Series
-
Subject(s)
CONSUMERS-RESEARCH
CUSTOMER RELATIONS
CUSTOMER SERVICE
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
ix, 239 p.
Dimension
21 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00790/99
658.812 Alb S
-
Unavailable : Lost
Similar Collection
by author or subject
Organization development
Daya pikir
Service America !
Faktor-faktor yang mempengaruhi perilaku konsumen dalam pembelian rumah di Taman Intan Nginden Surabaya
Analisis faktor-faktor yang mempengaruhi perilaku konsumen dalam memilih Hotel Surya sebagai tempat penginapan di Prigen, Pasuruan
Analisa kualitas layanan terhadap loyalitas pelanggan di Pizza Hut Surabaya dengan kepuasan pelanggan dan switching barrier sebagai variabel intervening
Analisis persepsi konsumen terhadap Royal Binatu di Jalan HR. Mohamad Surabaya
Pengaruh brand equity terhadap loyalitas pelanggan melalui kepuasan pelanggan di Haryono Tour and Travel Surabaya