Please take a moment to complete this survey below
Library's collection Library's IT development CancelRestaurant compet iti on i n Castri cum has increased sharpl y in t he last few
years and could threaten Jasmin Garden restaurant .Provi di ng superi or servi ce
coul d help Jasmi n Garden t o compete wit h it s competit ors and strengthen it s
position in marketplace.This research will discover the factors that can influence
the service quality of Jasmin Garden restaurant to increase the number of gu est s.
The research was achieved through a theoretical and empirical study.The
theoreti cal study was done by i denti fyi ng rel evant t heori es,defi ni ng and
determining service quality,competition,and customer satisfaction.The empirical
study was accompl ished by 50 questi onnaires of di mensi ons of servi ce qualit y
whi ch were fi ll ed by the di ne-i n guest s based on t heir experi ences and an
observati on research.
The results of the research show that the service quality of Jasmin Garden
restaurant is good and can make the guest pleased.The guests commonly felt
satisfied with the overall service of Jasmin Garden restaurant,although some
fact ors st ill needed t o be i mproved,such as t he accuracy of t he served foods and
beverages i n accordance wi th t he order,the menu knowledge of the staffs,the
abilit y of the staffs t o answer quest ions and handle complaint s.By doi ng some
traini ng to t he staffs,those fact or s could be maxi mi zed t o incr ease t he cust omer
sati sfacti on of t he Jasmi n Garden ?s servi ce quality.