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Library's collection Library's IT development CancelAutomation becomes more significant on increasing effectiveness and
efficiency. Therefore, to provide better facilities, hotels take a turn for automation.
For that reason, an automation system on giving service by hotels for receiving
and sending a certain message in a certain moment to the guest, has been
designed.
The guest will be in charge with the Interactive Voice Response system
through the telephone line to receive messages. The recorded voice messages will
guide the guest to enter necessary data to form the message such as room number,
date, time and kind of message.
The automation system is designed in Delphi 3.0 using Sound Card. The
guidance voice is pre-recorded messages. The services provided are Wake Up
Call and Personal Reminder. The hardware involved in the system are on/off
hook, ring detector, tone detector and DTMF decoder, while the software are
DTMF encoder and the controller system.
The conclusion shows that system enables computer functions as the
receiver and message deliverer automatically without operator interference.
Unfortunately, the telephone voice recording has a noise that is caused by the
sidetone effect of the line.
Furthermore, this interactive voice system can be equipped with voice
recognition and speech synthesizer instead of using stored speech, as done in this
final project.