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Library's collection Library's IT development CancelNow quality become very important in competition to get customer. In
order to always give best quality to the customer, PT. Doulton use quality system
in its production processes. This report is about evaluation and improvement of
the current quality system.
There are some problem in the current quality system, such as what
priority to reduce defect and what customer need. What unknown requirements
that needed by customer. Between company perception and customer perception
about quality of products is different or not. How company can fullfill the
customer requirements in its production processes. How to improve quality
control to enhance effectiveness and efficiency.
First step to improve the current quality system is to use 'pareto/SPC, and
have been found that biggest causes of pitcher (too bad quality of product) and
second (2 nd class of quality) is not the same. Then, to know priority which kind of
defect more important to reduce first will be used QFD methods, the QFD
methods also will get the voice of the customer, its important rating and also how
the company can fullfill the voice of the customer (The Technical Requirements).
The result from QFD the highest 'voice of customer' is 'perfection of
ceramic body shape/no body fault' and the most important 'technical
requirements' is 'do quality control in all production processes'.