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The impact of motivation, perception and attitude toward consumer purchasing decision: a study case of Surabaya and Jakarta society on Carl’s Junior

Psychological factors such as consumer motivation, perception and attitude are believed to be the main decider of the consumer purchasing decision. Those psychological factors will process all the stimulators from the marketers then affect the entire consumer decision-making process. Carl’s Junior is one of the most happening restaurants that able to attract many Surabaya and Jakarta citizen dare to queue to enjoy a burger. This research wants to find out the impact of consumer motivation, perception of an attitude toward consumer purchasing decision as well as to compare Surabaya and Jakarta consumer behaviour on purchasing Carl’s Junior. Consumer motivation is here divided into Maslow hierarchy of needs, rational motivation and emotional motivation. Consumer perception is here divided into the perceived image, perceived quality and perceived risk. Multiple regression test is used to process the result, and the researcher uses simple random sampling by spreading 100 questionnaires to each Jakarta and Surabaya Carl’s Junior consumers. The result of the research shows that there is a significant impact of consumer motivation, perception and attitude toward consumer purchasing decision, and there are similarity and differences in consumer behaviour between Surabaya and Jakarta consumer.

Creator(s)
  • (34411069) STEFFI GUNAWAN
Contributor(s)
  • Tessa Vanina Soetanto → Advisor 1
  • Lianto, S.E., MFM. → Examination Committee 1
Publisher
Universitas Kristen Petra; 2015
Language
Indonesian
Category
s1 – Undergraduate Thesis
Sub Category
Skripsi/Undergraduate Thesis
Source
Undergraduate Thesis No. 34010190/MAN/2015; Steffi Gunawan (34411069)
Subject(s)
  • CONSUMER BEHAVIOR
  • CONSUMERS--RESEARCH
File(s)

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