Please take a moment to complete this survey below
Library's collection Library's IT development CancelThe purpose of this study is to improve after-sales service of company ABC. Company ABC sells Point of Sales machine. The company wanted to fix the current system and they want to track each complaint that customer has. Previously, the company did not have any physical records for each complaint that they receive. By not having physical records, the company realized that some complaints are remain unsolved. Therefore, the company wants to have an online-based database that could store every complaint that the company receive and can be edited by multiple workers. Other company members can also monitor the performance of the after-sales service to create the improved system. The researcher has done literature reviews and found out that SERVQUAL dimensions could influence after-sales service quality. The system will utilize Google Sheet which will act as the storage or database. Each worker will record each complaint in the google sheet and it will be updated on real-time basis. From the google sheet, the data will be exported into .xlsx file and the file will be used to create data visualizations using Power BI. The data visualization will show the situation of company ABC after-sales system.