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Pengaruh digital marketing terhadap repeat purchase melalui online promotion dan e-service quality pada GrabFood

Penelitian ini bertujian untuk menganalisa pengaruh dari digital marketing (interactive, incentive program, cost/transaction dan site design), terhadap repeat purchase (service relation attribute, relationship driving benefit dan motivational value) dengan pertimbangan factor online promotion (personal relevance, online interactivity, message dan brand familiarity) dan e-service quality (Information quality, security, website functionality, customer relationship, Responsiveness dan fulfillment). Penelitian ini dilakukan dengan menyebarkan koesioner kepada 100 responden yang menggunakan aplikasi layanan GrabFood. Jenis penelitian dengan analisa menggunakan teknik kuantitatif metode path analysis.

Creator(s)
  • (D11180138) ANTHONY SURYA ANGGONO
Contributor(s)
  • Diah Dharmayanti → Advisor and Examination Committee
Publisher
Universitas Kristen Petra; 2022
Language
Indonesian
Category
s1 – Undergraduate Thesis
Sub Category
Skripsi/Undergraduate Thesis
Source
Skripsi No. 36020866/MAN/2022; Anthony Surya Anggono (D11180138)
Subject(s)
  • CONSUMER BEHAVIOR
  • MARKETING--MANAGEMENT
  • INTERNET ADVERTISING
File(s)

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