Organization citizenship behavior yang berpengaruh pada kualitas layanan dan kepuasan konsumen di Hotel JW Marriott Surabaya

Author

• Willyanto, Melita Yunita

Additional Author(s)

• Hartawan, Poa Christine

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010380/MAN/2013

Subject(s)

• HOTELS-CONSUMER SATISFACTION
• HOTELS-MANAGEMENT
• ORGANIZATIONAL BEHAVIOR
• QUALITY OF SERVICE

Notes

• Appendix: p. 59 - 85

. Bibliography: 55 - 58.

Abstract

-

Physical Dimension

Number of Page(s)

xv, 85 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00047/14	(T) 647.940688 Wil O	Library - 8th Floor	Unavailable : Removed