Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Organization citizenship behavior yang berpengaruh pada kualitas layanan dan kepuasan konsumen di Hotel JW Marriott Surabaya

Author
  • Willyanto, Melita Yunita
Additional Author(s)
  • Hartawan, Poa Christine
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010380/MAN/2013
Subject(s)
  • HOTELS-CONSUMER SATISFACTION
  • HOTELS-MANAGEMENT
  • ORGANIZATIONAL BEHAVIOR
  • QUALITY OF SERVICE
Notes
  • Appendix: p. 59 - 85
. Bibliography: 55 - 58.
Abstract
-
Physical Dimension
Number of Page(s)
xv, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00047/14(T) 647.940688 Wil OLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Organizational behavior
Pengaruh kepemimpinan dan kepuasan kerja karyawan terhadap terjadinya organizational citizenship behavior (OCB) di restoran Hachi-Hachi Tunjungan Plaza Surabaya
Managing for the future
Analisis perbedaan locus of control berdasarkan jenis kelamin dan pendidikan serta keterkaitannya terhadap kinerja karyawan PT. Indotirta Jaya Abadi Semarang
Analisa service recovery terhadap kepuasan konsumen di hotel "X"
Organizational behavior
Analisis pengaruh distributive justice, procedural justice, dan interactional justice terhadap job satisfaction dan organizational citizenship behavior pada divisi produksi dan HRD PT Kievit Indonesia di Salatiga
Organisational behaviour