Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Organization citizenship behavior yang berpengaruh pada kualitas layanan dan kepuasan konsumen di Hotel JW Marriott Surabaya
Author
Willyanto, Melita Yunita
Additional Author(s)
Hartawan, Poa Christine
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010380/MAN/2013
Subject(s)
HOTELS-CONSUMER SATISFACTION
HOTELS-MANAGEMENT
ORGANIZATIONAL BEHAVIOR
QUALITY OF SERVICE
Notes
Appendix: p. 59 - 85
. Bibliography: 55 - 58.
Abstract
-
Physical Dimension
Number of Page(s)
xv, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00047/14
(T) 647.940688 Wil O
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Pengaruh service performance terhadap repeat purchasing melalui perceived value dan customer satisfaction sebagai variabel entervening di Esther House of Beauty di Surabaya
Analisa pengaruh service quality terhadap customer satisfaction Rempah Indonesian Restaurant
Memahami proses prilaku organisasi
Pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas pelanggan di save your sneakers Surabaya
Pengaruh employee competencies dan SOP implementation terhadap innovation performance dan business performance studi pada perhotelan di Jawa Timur
Deskripsi kepuasan tamu atas pengalaman menginap dengan pendekatan analisa konten online review
Pengaruh motivasi karyawan, kepemimpinan transformasional dan komitmen organisasi terhadap organization citizenship behavior di Surabaya Plaza Hotel
Analisis beban kerja (workload) dan kinerja karyawan housekeeping di hotel X, Surabaya