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Analisis website quality terhadap satisfaction, trust dan loyalty pada pelanggan online shop
Author
Cahyono, Edwin
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2014
Language
Indonesian
ISBN
-
Series
Tesis No. 03020040/MM/2014
Subject(s)
MARKETING-MANAGEMENT
CONSUMER BEHAVIOR
CONSUMERS-RESEARCH
CONSUMER SATISFACTION
ONLINE SHOPPING
Notes
Appendix: p. 79 - 93
. Bibliography: p. 76 - 78.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 93 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02708/14
(T2) MM 0040
-
Unavailable : Removed
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