Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh customer relationship management terhadap loyalitas pelanggan Starbucks di Surabaya
Author
Chandra, Felicia
Additional Author(s)
Wibisono, Benny
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010637/MAN/2017
Subject(s)
CUSTOMER RELATIONS-MANAGEMENT
RESTAURANTS-MARKETING
RESTAURANTS-MANAGEMENT
Notes
Appendix: p. 52-65
. Bibliography: p. 48-51.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 65 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01964/17
(T) MAN 33-0637
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Analisa kepuasan konsumen terhadap kualitas layanan "tea house" Tong Tji Surabaya
The tendency of consumer behaviour of choosing parkheuvel menu
Investigating the gap between customer expectation and experience instagram users in Surabaya restaurant, Indonesia
How to make a good marketing strategy based on market segmentation to maintain profitability in Golden River Restaurant
Analisa pengaruh lingkungan fisik terhadap niat berperilaku melalui emosi konsumen di domicile kitchen dan lounge Surabaya
Analisa pegaruh brand, packaging dan labeling terhadap keputusan pembelian produk 'Igor's Pastry' Surabaya
Pengaruh kualitas produk, kualitas pelayanan, dan harga terhadap keputusan pembelian konsumen D'stupid Baker Spazio Graha Family Surabaya
Analisa kepuasan konsumen remaja terhadap lingkungan fisik, kualitas makanan dan harga di food court dan fast food restaurants di Surabaya