Analisa pengaruh motivasi komplain konsumen dan perilaku komplain konsumen terhadap expectation of service recovery hotel bintang 4 Surabaya

Author

• Christyna, Jessica

Additional Author(s)

• Gunawan,Aprillia

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010681/MAN/2017

Subject(s)

• CONSUMER COMPLAINS
• HOTELS-MANAGEMENT
• HOTELS-CONSUMER BEHAVIOUR

Notes

• Appendix: p. 73-99

. Bibliography: p. 69-72 .

Abstract

-

Physical Dimension

Number of Page(s)

xv, 99 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02566/17	(T) MAN 33-0681	Library - 8th Floor	Unavailable : Removed