Managing front office operations 10th ed.

Author

• Kasavana, Michael L.

Additional Author(s)

-

Publisher

Michigan: American Hotel and Lodging Educational Institute, 2017

Language

English

ISBN

9780866125505

Series

Subject(s)

• HOTEL MANAGEMENT

Notes

. . Index: p. 581-588

Abstract

the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.

Physical Dimension

Number of Page(s)

xv, 588 p.

Dimension

23 cm.

Other Desc.

-

Summary / Review / Table of Content

The lodging industry --
Hotel organization --
Front office operations --
Reservations --
Registration --
Communications and guest services --
Security and the lodging industry --
Front office accounting --
Check-out and account settlement --
The role of housekeeping in hospitality operations --
The front office audit --
Planning and evaluating operations --
Revenue management --
Managing human resources --
Appendix: Internet concepts --
Forms for night audit problem.

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03029/18	647.94068 Kas M	Library - 7th Floor	Available