Designing and tracking knowledge management metrics

Author

• Garcia-Perez, Alexeis

Additional Author(s)

-

Publisher

Bingley, UK: Emerald Group Publishing Limited, 2019

Language

English

ISBN

9781789737233

Series

Working methods for knowledge management

Subject(s)

• BUSINESS & ECONOMICS / INFORMATION MANAGEMENT
• KNOWLEDGE MANAGEMENT

Notes

• Emerald Business Management and Economics Ebooks 2019
• Includes index

. .

Abstract

Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically. Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come together to supply a fundamental discussion of measurement cultures and philosophy, types of metrics, and how to use metrics to grow an organization. They offer a guide for knowledge management professionals to report on progress against goals and targets in terms that are understandable and comparable to their organizational peers, enabling professionals from across businesses to communicate with metrics and engage in wider discussion about the process of achieving organizational visions.Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers on the path to improving metric literacy across their organizations.

Physical Dimension

Number of Page(s)

online resource (xxiv, 242 p.)

Dimension

-

Other Desc.

-

Summary / Review / Table of Content

Prelims
Section 1: Metrics as a Decision-Making Tool
Chapter 1: Metrics In Business and Knowledge Management
Chapter 2: Decision-Making Models and Factors
Chapter 3: Decision Processes and Methods
Chapter 4: Whole Organization Metrics Strategy
Section 2: Building the Organization’s Capacity for Knowledge Management Metrics
Chapter 5: Knowledge Management Metrics Architecture and Infrastructure
Chapter 6: Metrics For Knowledge in The Business Process
Chapter 7: Metrics for Knowledge Management Capabilities
Chapter 8: Metrics For Knowledge Capital Assets
Section 3: Measurement Methods and Sources
Chapter 9: Measurement, Reliability, and Validity
Chapter 10: Sources of Evidence For Your Metrics
Section 4: Implementing the Measurement Strategy
Chapter 11: Engaging Around Metrics
Chapter 12: Governance – Sustaining the Metrics Strategy
Appendix: Developing A Knowledge Metrics Strategy – A Project Plan
Index

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00362/20	658.4038 Gar D	Online !	Available