Quality management : tools

Author

• Sartor, Marco

Additional Author(s)

• Orzes, Guido

Publisher

Bingley, UK: Emerald Group Publishing Limited, 2019

Language

English

ISBN

9781787698017

Series

Subject(s)

• BUSINESS & ECONOMICS / GENERAL
• QUALITY CONTROL

Notes

• Emerald Business Management and Economics Ebooks 2019
• Includes index

. .

Abstract

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.

Physical Dimension

Number of Page(s)

online resource (xvi, 293 p.)

Dimension

-

Other Desc.

-

Summary / Review / Table of Content

Prelims
1. History of Quality
2. Stakeholder Management
3. Statistical Tools for Quality Management
4. The Balanced Scorecard
5. Quality Function Deployment (QFD)
6. Benchmarking
7. Customer Satisfaction Analyses
8. Failure Mode and Effect Analysis (FMEA)
9. Lean Management
10. Six Sigma
11. Process Mapping and Indicators
12. ISO 9000 Quality Standards
13. ISO 14001
14. ISO 45001
15. ISO/IEC 27001
16. SA 8000
Index

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00436/20	658.56 Sar Q	Online !	Available