Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Transactional six sigma and lean servicing : leveraging manufacturing concepts to achieve world-class service

Author
  • Ehrlich, Betsi Harris
Additional Author(s)
-
Publisher
Boca Raton, Florida: CRC Press, 2000
Language
English
ISBN
1574443259
Series
-
Subject(s)
  • SERVICE INDUSTRIES-MANAGEMENT
  • TOTAL QUALITY MANAGEMENT
Notes
  • Appendix: p. 217-259
Bibliography. Index: p. 261-271
Abstract
-
Physical Dimension
Number of Page(s)
271 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04229/05- 658.4013 Ehr TSDFAvailable

Similar Collection

by author or subject
Managing for total quality
Total quality accounting
Total quality management in libraries
Pemodelan quality culture dan organizational climate pada perusahaan kontraktor
Studi pengaruh proses belajar terhadap biaya kegagalan internal sebagai upaya peningkatan kualitas produk pada PT. "X" di Malang
Perancangan metode pengukuran kinerja jurusan teknik industri Universitas Kristen Petra berdasarkan kriteria MBNQA
Quality is personal
The reward and recognition prosess in total quality management