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Transactional six sigma and lean servicing : leveraging manufacturing concepts to achieve world-class service

Author
  • Ehrlich, Betsi Harris
Additional Author(s)
-
Publisher
Boca Raton, Florida: CRC Press, 2000
Language
English
ISBN
1574443259
Series
-
Subject(s)
  • SERVICE INDUSTRIES-MANAGEMENT
  • TOTAL QUALITY MANAGEMENT
Notes
  • Appendix: p. 217-259
Bibliography. Index: p. 261-271
Abstract
-
Physical Dimension
Number of Page(s)
271 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.04229/05- 658.4013 Ehr TSDFAvailable

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