Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Customer satisfaction : practical tools for building important relationships 3rd ed.
Author
Scott, Dru
Additional Author(s)
-
Publisher
Menlo Park, CA: Crisp Publications, 2000
Language
English
ISBN
1560525231
Series
A fifty-minute series book
Subject(s)
CONSUMER SATISFACTION.
CUSTOMER SERVICE
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
viii, 120 p.
Dimension
26 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
05088/05
- 658.812 Sco C
Library - 7th Floor
Available
Similar Collection
by author or subject
Telepon dan manajemen waktu menjadikannya alat dan bukan tiran
Pelayanan pelanggan yang bermutu
Analisa pengaruh kualitas layanan terhadap kepuasan konsumen di bioskop XXI Tunjungan Plaza Surabaya
Who stole my customer??
Perancangan program layanan di CV. Sejati berbasis hasil evaluasi metode kano
Analisis customer value terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening di Rumah Sakit Umum Dr. Soetomo (studi kasus pada perawat instalasi rawat inap)
The Apology strategies used by customer service officers of a local bank in Surabaya
Analisa pengaruh service quality, food quality dan perceived value terhadap customer loyalty konsumen restaurant Boncafe Manyar Kertoarjo Surabaya dengan customer satisfaction sebagai variable intervening