Perancangan peningkatan kualitas layanan Java Jmmy's Pub dengan metode servqual, kano dan quality function deployment

Author

• Wilar, Jayanti

Additional Author(s)

-

Publisher

Surabaya: Fakultas Teknologi Industri Jurusan Industri UK Petra, 2005

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02010934/IND/2005

Subject(s)

• QUALITY CONTROL-STATISTICAL METHODS
• QUALITY FUNCTION DEPLOYMENT
• HOSPITALITY INDUSTRY--QUALITY CONTROL

Notes

• Appendix

Bibliography

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 129 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00440/06	(T) - 658.562 Wil P	Library - 8th Floor	Unavailable : Removed