Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Quality management in hospitality : best practice in action

Author
  • Lockwood, Andrew
Additional Author(s)
  • Baker, Michael
  • Ghiller. Andrew
Publisher
London: Cassell, 1996
Language
English
ISBN
0304334855
Series
Subject(s)
  • HOSPITALITY INDUSTRY--QUALITY CONTROL
  • HOTEL MANAGEMENT
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
vii, 167 p.
Dimension
25 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.06104/97647.94068562 Loc QLibrary - 7th FloorAvailable

Similar Collection

by author or subject
People and the hotel and catering industry
Analisa quality gap guna meningkatkan mutu pelayanan front office novotel Surabaya hotel & suites
Housekeeping management for hotels and residential establishments
Analisis non value added activity terhadap penerapan activity based management dalam rangka meningkatkan efisiensi biaya laundry hotel "x"
The management of catering catering cost control as a part of the management process
Analisa pengaruh pelatihan dan pemberian insentif terhadap peningkatan prestasi kerja karyawan operasional food and beverage service hotel Shangri-la Surabaya
Analisis hubungan complaint, sikap pelanggan dan persepsi pelanggan terhadap peningkatan kinerja karyawan di Hotel Mercure Grand Mirama Surabaya
Analisis cross-training sebagai sarana untuk menciptakan kepuasan kerja karyawan pada departemen concierge di mandarin oriental hotel Majapahit Surabaya