Managing the customer experience : turning customers into advocates

Author

• Smith, Shaun

Additional Author(s)

• Wheeler, Joe

Publisher

Harlow, Essex: Prentice Hall, 2002

Language

English

ISBN

0273661957

Series

-

Subject(s)

• CUSTOMER RELATIONS
• CUSTOMER SERVICES
• MARKETING
• CUSTOMER ROYALTY

Notes

• Appendix: p. 197 - 250

Index: p. 251 - 254

Abstract

-

Physical Dimension

Number of Page(s)

xvi, 254 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	03360/06	- 658.812 Smi M	Library - 7th Floor	Available