Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Managing the customer experience : turning customers into advocates

Author
  • Smith, Shaun
Additional Author(s)
  • Wheeler, Joe
Publisher
Harlow, Essex: Prentice Hall, 2002
Language
English
ISBN
0273661957
Series
-
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICES
  • MARKETING
  • CUSTOMER ROYALTY
Notes
  • Appendix: p. 197 - 250
Index: p. 251 - 254
Abstract
-
Physical Dimension
Number of Page(s)
xvi, 254 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03360/06- 658.812 Smi MLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Managing the customer experience
What you should know about customer relations
Peran marketing public relations radio merdeka Surabaya dalam meningkatkan citra perusahaan
Analisa efektivitas media promosi black canyon coffee dengan brand proposition "when privacy is priceless..." (studi media kasus brosur)
Strategi marketing public relations CV. Setia Jaya Surabaya dalam membina hubungan baik dengan publik internal
Customer service
Peranan marketing promotion kebon kalapa dalam meningkatkan image perusahaan
Peran marketing public relations redwoods restoran Surabaya dalam membina hubungan baik dengan publik eksternal