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Managing the customer experience : turning customers into advocates

Author
  • Smith, Shaun
Additional Author(s)
  • Wheeler, Joe
Publisher
Harlow, Essex: Prentice Hall, 2002
Language
English
ISBN
0273661957
Series
-
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICES
  • MARKETING
  • CUSTOMER ROYALTY
Notes
  • Appendix: p. 197 - 250
Index: p. 251 - 254
Abstract
-
Physical Dimension
Number of Page(s)
xvi, 254 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03360/06- 658.812 Smi MLibrary - 7th FloorAvailable

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