Peningkatan kualitas layanan maskapai penerbangan Garuda Indonesia dengan metode servqual dan QFD

Author

• Pangihutan, Hot

Additional Author(s)

-

Publisher

Surabaya: Fakultas Teknologi Industri Jurusan Industri UK Petra, 2007

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.02011177/IND/2007

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH

Notes

• Appendix: p. 92 - 143

Bibliography: p. 91

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 143 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00849/07	(T) - 658.834 Pan P	-	Unavailable : Removed