Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh service quality terhadap customer satisfaction pelanggan PDAM kota surabaya

Author
  • Puspitasari T, Jeanny
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2009
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.36020073/MAN/2009
Subject(s)
  • CONSUMER SATISFACTION
  • CONSUMERS-RESEARCH
Notes
  • Appendix : p. 80 - 229
Bibliography : p. 78 - 79
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 229 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03871/09(T) - 658.8342 Pus A-Unavailable : Removed

Similar Collection

by author or subject
Pengaruh transformational leadership terhadap financial performance melalui variabel intervening employee satisfaction dan customer satisfaction di sektor perbankan Surabaya
Analisa perbandingan kepuasan konsumen terhadap tenant mix, atmosphere, dan cleanliness yang terdapat di food court royal plaza dan food court city of tomorrow
Pengaruh fasilitas media facebook terhadap product browsing melalui utilitarian motive dan hedonic motive
Pengaruh customer expectations dan retail marketing mix application terhadap store loyaly hypermarket Carrefour di Surabaya
Faktor-faktor yang mempengaruhi keputusan konsumen dalam pembelian asuransi kesehatan (Bringin Life) melalui penjualan multi level marketing pada PT. Primacakti Pertiwi di Surabaya
Analisa tingkat kepuasan pelanggan terhadap kualitas jasa hotel novotel Surabaya
Faktor-faktor yang mempengaruhi penurunan penjualan stan PT. Kya-Kya Kembang Jepun Surabaya
Analisa pengaruh bukti fisik terhadap keputusan pembelian konsumen di The Light Cup Cafe Surabaya