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Analisa perbedaan antara harapan dan persepsi pengunjung terhadap kualitas pelayanan Royal Plaza, Surabaya
Author
Fifianti
Additional Author(s)
Oktavia, Kristin
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2010
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010065/MAN/2010
Subject(s)
CUSTOMER SERVICE
MARKETING RESEARCH
TOURIST TRADE-RESEARCH
CONSUMERS-RESEARCH
Notes
Appendix : p. 46 - 80
Bibliography : p. 44 - 45
Abstract
-
Physical Dimension
Number of Page(s)
xii, 80 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00196/11
(T) 338.4791 Fif A
-
Unavailable : Removed
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