Analisa perbedaan antara harapan dan persepsi pengunjung terhadap kualitas pelayanan Royal Plaza, Surabaya

Author

• Fifianti

Additional Author(s)

• Oktavia, Kristin

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2010

Language

Indonesian

ISBN

-

Series

Skripsi No. 35010065/MAN/2010

Subject(s)

• CUSTOMER SERVICE
• MARKETING RESEARCH
• TOURIST TRADE-RESEARCH
• CONSUMERS-RESEARCH

Notes

• Appendix : p. 46 - 80

Bibliography : p. 44 - 45

Abstract

-

Physical Dimension

Number of Page(s)

xii, 80 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00196/11	(T) 338.4791 Fif A	-	Unavailable : Removed