Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis kualitas layanan terhadap loyalitas dengan kepuasan konsumen sebagai variabel intervening konsumen ekspedisi PT. AJ Surabaya

Author
  • Harianto, Jessica Angela
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Pemasaran UK Petra, 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020307/MAN/2012
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER LOYALTY
  • MARKETING RESEARCH
  • MARKETING-MANAGEMENT
Notes
  • Appendix : p. 63 - 97
Bibliography : p. 61 - 62
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 97 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01663/12(T) 658.8343 Har A-Unavailable : Removed

Similar Collection

by author or subject
Creating a new system for customer care at mitranet
Analisis pengaruh meal experience terhadap loyalitas konsumen restoran jepang di surabaya
Marketing I
Analisa atmosfer toko yang mempengaruhi konsumen untuk berbelanja di factory outlet rich & famous surabaya
Analisis pengaruh kualitas layanan, kualitas produk, harga, dan faktor pribadi terhadap kepuasan konsumen Toko Buku Gramedia Tunjungan Plaza Surabaya
Keputusan pemasaran
Pengaruh kualitas layanan valet parking terhadap kepuasan pelanggan prime steak restoran
Marketing management