Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh kualitas pelayanan pre-departure cathay pacific di Surabaya terhadap kepuasan konsumen
Author
Adrian, Nelsen
Additional Author(s)
Kurnia, Lestiyani
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Pariwisata UK Petra, 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010129/MAN/2012
Subject(s)
CONSUMER SATISFACTION
CONSUMERS-RESEARCH
Notes
Appendix : p. 61 - 92
. Bibliography : p. 59 - 60.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 91 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00647/13
(T) 658.8343 Adr P
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Analisa kinerja pelayanan front liner pada receptionist dan doorman hotel satelit berdasarkan behavioral observation scale (bos)
Pengaruh service quality terhadap customer satisfication English First Surabaya Town Square
Pengaruh customer relationship management terhadap kepuasan dan loyalitas pelanggan PT. Silkargo Indonesia cabang Surabaya
Pengaruh kualitas layanan terhadap kepuasan pelanggan Rumah Makan D'Waroeng
Customer satisfaction
Analisa reposisi pasar Wonokromo lama menjadi pasar Wonokromo - DTC
Eksplorasi daya tarik kartu kredit dilihat dari aspek enviromental, sensory, interpersonal, procedural, deliverable, informational, financial
Atribut pelayanan dan atribut pembelian yang diperhatikan konsumen di UD Ramayana Motor serta pengaruhnya terhadap loyalitas konsumen