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Library's collection Library's IT development CancelThis study investigates apology strategies used by
Indonesians and Americans in their own languages in three
designed situations involving three types of relationship
between eomplainer and complainee. It is aimed to find the
similarities and differences between the two nationalities
in using apology strategies. Based on data elicited from
15 Indonesians and 15 Americans by means of discourse
completion tests, it is noted that all strategies outlined
by Olshtain and Cohen and Trosborg are present ! among both
Indonesian and American participants.
With some strategies, both nationalities are found to
react to the status parameter. Both offer direct apology
more to superiors than to subordinates. Promise of for-bearance
are given only to superiors while no concerns for
hearer are directed to them. Both also share similar
tendency to use some strategies much more often than they
use others. Offer of repair, expression of apology, expla-nation
and acknowledgement are those used to high frequen-cy.
However, differences are detected between the two
groups of participants in the distribution of the strategies
in the three situations. In the most frequently used
strategy, that is offer of repair, for instance, the
Americans employ it equally often in the three situations,
while Indonesian participants give it most often to in-feriors,
and to superiors the least.